Terms of Service

Refund Policy

Due to the nature of the product, its audio/video format and educational content, no refunds are permitted. You may return the product or cancel your subscription within 15 days of receipt of the order and receive a credit reflective of the original price you paid for the item (less the value of any promotion received at the time of purchase if applicable). This credit may be applied as a payment to any product(s) by Ebix, Inc. DBA Oakstone. Additional restrictions may apply for special offers as noted on the offer page.

Product Guarantee

We guarantee our physical products against defects in materials. Simply return any defective materials and we will replace them. To make a return, call 800-633-4743 for a Return Authorization Code. Complete the packing ticket and return with the program to 2700 Corporate Drive, Suite 100, Birmingham, AL 35242. We recommend shipping through UPS or FedEx. Return shipping fees are the responsibility of the purchaser.

Subscription Access to Content

Subscription products require an active subscription for uninterrupted access to your CE content and the ability to take online quizzes and earn continuing education credit. Those with expired subscriptions will maintain the ability to login and print certificates only.

Special Offer Details

Refer to specific promotion for minimum purchase details, products not eligible for offer, and specific premium restrictions. Offer not applicable to prior purchases, may not be combined with other coupon or discount offers and cannot be redeemed for cash or credit. Purchases containing a gift card offer apply to U.S. residents only. You will receive your Amazon.com® Gift Card via email within 4-6 weeks of your paid order. Amazon.com® gift cards are subject to the terms of the gift card issuer and the terms and conditions set forth on the gift card. Applicable taxes and shipping not included in value of gift card. If you have any questions, please feel free to contact Customer Service at 1-800-633-4743; CMEinfo Insider members call 1-844-862-6165.

Promotional Offers and the Latest information

Purchasing a product from Oakstone allows you to receive exclusive benefits including news and promotional offers.

Oakstone allows users to opt-in and opt-out to emails that are of interest to them. Oakstone will not share the information we collect with our partners or third parties unless related to the delivery of your continuing education credits (CE). If you no longer wish to receive promotional communication from Oakstone or would like to change your email preferences, click on the hyperlink at the bottom of any email you receive, or send an email to OakstoneService@ebix.com. Exceptions include emails regarding your account information, order status and CE credits. Please view our Privacy Policy if you have any questions.

Terms of service subject to change. Official terms will always be available on Oakstone.com.